If your issue is unresolved by NIC Services, (877) 328-4002, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

The licensee's Arizona customers can contact the Department with questions or complaints about NIC Services, LLC's money transmission services. Arizona Department of Insurance & Financial Institutions – (602) 771-2800

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection & Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation – Consumer Services, May Lee State Office Complex, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

The licensee's Connecticut customers can contact the Department of Banking with questions or complaints about NIC Services, LLC's money transmission services. State of Connecticut Department of Banking – (860) 240-8200

Customer Notice:

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with

YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about

THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or via email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: [email protected]

website: banking.colorado.gov/industry/money-transmitters

For complaints directly to the Florida Office of Financial Regulations, please send correspondence to:

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399-0376

Toll Free Number: (850) 487-9687

The licensee’s Kansas customers can contact the Office of the State Bank Commissioner with questions or complaints about NIC Services, LLC’s money transmission services. State Bank Commissioner of Kansas – (785) 380-3939

Since most NIC Services payments are received within seconds, you may not be able to cancel your payment for a full refund once the payment is made. To determine whether your payment is eligible for cancellation, call NIC Services Customer Service at (877) 328-4002.

For complaints directly to the Illinois Division of Banking, please send correspondence to:

Illinois Division of Banking

320 West Washington Street

Springfield, IL 62786

Toll-Free Number: 800-532-8785 

The licensee's Maine customers can contact the Bureau with questions or complaints about NIC Services, LLC's money transmission services. Maine Department of Professional and Financial Regulation – Bureau of Consumer Credit Protection – (800) 332-8529

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding NIC Services, LLC, Maryland License No. 12-1935377, and NMLS No. 1935377, at 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 or by phone at 1-888-784-0136. Visit the Nationwide Multistate Licensing System & Registry (NMLS) Consumer Access website at nmlsconsumeraccess.org for licensee information.

The licensee's Minnesota customers can contact the Department with questions or complaints about NIC Services, LLC's money transmission services. Minnesota Department of Commerce – (651) 539-1500

The licensee's Nevada customers can contact the Division of Financial Institutions with questions or complaints regarding the money transmission services of NIC Services, LLC.
Division of Financial Institutions – (702) 486-4120

The licensee's North Dakota customers can contact the Department of Financial Institutions with questions or complaints about NIC Services, LLC's money transmission services – North Dakota Department of Financial Institutions – (701) 328-9933

The licensee's South Carolina customers can contact the South Carolina Office of Attorney General with questions or complaints about NIC Services, LLC's money transmission services. South Carolina Office of Attorney General – (803) 734-1221

The licensee's South Dakota customers can contact the South Dakota Division of Banking with questions or complaints about NIC Services, LLC's money transmission services. South Dakota Division of Banking – (605) 773-3421

The licensee's Tennessee customers can contact the Tennessee Department of Financial Institutions with questions or complaints about NIC Services, LLC's money transmission services. Tennessee Department of Financial Institutions – (615) 741-2236

If you have a complaint, first contact NIC Services at (877) 328-4002, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

If you have a complaint about NIC Services, LLC's money transmission services, first contact NIC Services, LLC at (888) 853-0663. If the complaint remains unresolved, please submit a complaint to the Vermont Department of Financial Regulation using this link: Vermont Banking Consumer Complaint Form

Fraudulent transactions may result in the loss of your money with no recourse. To report fraud or suspected fraud in connection with any NIC Services transaction, please call (877) 328-4002.