For Alaska Residents Only:

If your issue is unresolved by NIC Services, (877) 328-4002, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

California:

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection & Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation - Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Colorado:

Customer Notice:

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with

YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about

THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or via email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: banking.colorado.gov/industry/money-transmitters

Florida:

For complaints directly to the Florida Office of Financial Regulations, please send correspondence to:

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399-0376

Toll Free Number: (850) 487-9687

Illinois:

Since most NIC Services payments are received within seconds, you may not be able to cancel your payment for a full refund once the payment is made. To determine whether your payment is eligible for cancellation, call NIC Services Customer Service at (877) 328-4002.

For complaints directly to the Illinois Division of Banking, please send correspondence to:

Illinois Division of Banking

320 West Washington Street

Springfield, IL 62786

Toll-Free Number: 800-532-8785 

Minnesota:

To report fraud or suspected fraud in connection with any NIC Services transaction, please call (877) 328-4002.

Maryland:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding NIC Services, LLC, Maryland License No. 12-1935377, and NMLS No. 1935377, at 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136. Visit NMLS Consumer Access for licensee information

Minnesota:

To report fraud or suspected fraud in connection with any NIC Services transaction, please call (877) 328-4002.

Texas:

If you have a complaint, first contact NIC Services at (877) 328-4002, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Washington:

Fraudulent transactions may result in the loss of your money with no recourse. To report fraud or suspected fraud in connection with any NIC Services transaction, please call (877) 328-4002.