All gift basket orders are non-refundable.
If it shows any inmate is "RESTRICTED" from ordering, the inmate has been restricted from receiving commissary from the facility or, it is because that inmate is considered indigent, and the facility may not allow indigent inmates to receive gift baskets.
Please double check that you are placing the order for the correct inmate. If a gift basket order is placed for the wrong inmate, and then delivered to the jail, we cannot issue a refund.