Arizona
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Arkansas
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
California
VendEngine is licensed as a money transmitter by the California Department of Financial Institutions.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at [email protected], or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
Florida
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Georgia
VendEngine is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act. License #50495; NMLS ID: 1456160
Idaho
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Iowa
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Kansas
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Kentucky
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Louisiana
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Michigan
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Minnesota
Don’t Fall Victim To Fraud
Never send money to someone you have not met in person, and confirm emergency situations are real before sending money.
Common Types of Fraud
Scams affect every part of life. These people try to trick you out of your personal information and your money. The most common types of fraud fall under these categories:
- Banking
- Bankruptcy
- Health
- Housing and Mortgage
- Immigration
- Internet
- Mass Marketing
- Passport and Visa
- Postal Mail
- Telemarketing
- Telephone
Examples of specific scams include: emergency situations you haven’t confirmed; online purchases; claims of lottery or prize winnings; resolving immigration matters; or credit card or loan fees. There are many types of scams out there, so you must be careful when transmitting money.
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, VendEngine, Inc. may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you believe you are the victim of fraud, call the VendEngine, Inc. Fraud Hotline at 855-VendEng/855- 836-3364. In Minnesota contact: Minnesota Office of the Attorney General, St. Paul, MN, website: http://www.ag.state.mn.us; Phone Number: 651-296-3353; Toll Free: 1-800-657-3787; TTY: 1-800-366- 4812.
Mississippi
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Missouri
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Nevada
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
To file a complaint with the State of Nevada Financial Institutions Division, please direct your complaint to:
State of Nevada Financial Institutions Divison
3300 W. Sahara Ave. Ste 250
Las Vegas, NV 89102
Website: www.fid.nv.gov
Phone: (702) 486-4120
Ohio
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Oklahoma
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
South Carolina
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Tennessee
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Texas
VendEngine is licensed under the laws of the State of Texas and by the state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against VendEngine should contact VendEngine directly at 1-855-836-3364. After first contacting VendEngine, if you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:
In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Blvd., Suite 300, Austin, TX 78705
Toll Free: 1 (877) 276-5554 / Fax: 1 (512) 475-1313
Send Email to: [email protected]
Web Page: www.dob.texas.gov
Washington
Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.
To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: dfi.wa.gov under Consumer Information: File a Complaint.
West Virginia
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
Wisconsin
For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364.
CONSUMER FRAUD INFORMATION
Protecting our customers from fraud is a priority of VendEngine. VendEngine recommends never sending money to a stranger. Funds received by a stranger cannot be recovered and therefore cannot be refunded to you. If you think you have been a victim of fraud, please contact VendEngine at 1-855-836-3364